How to Delete Your PlantCam Account

In-App Deletion

You can delete your account directly within the PlantCam app:

1. Open the PlantCam app
2. Go to Settings
3. Scroll down to the Account section
4. Select "Delete Account"
5. Enter "delete" to confirm
6. Tap "Confirm Deletion"

If you've forgotten your password, you can request a password reset in the app using the email address associated with your account.

Deletion by Email

Alternatively, you can send an email to [email protected] with the subject "Account Deletion Request" including the email address associated with your PlantCam account.

Important: For security reasons, we can only process account deletion requests that come from the email address registered with the account. If you need to delete an account but no longer have access to the registered email, please include the following in your request:

• The email address registered with the PlantCam account
• Order number from your PlantCam purchase (if applicable)
• Approximate date when the account was created
• Any other information that can help us verify your ownership of the account

We will follow up with additional verification questions if needed before processing the deletion. This is to protect your account from unauthorized deletion requests.

What Happens After Deletion

After your account is deleted, all your personal data will be permanently removed, including:

• Profile information
• Photos and videos

However, certain information may be retained for legal reasons as explained in our Privacy Policy. This includes order information with order numbers, payment records, and other data required for tax and accounting purposes, typically for 6-10 years as required by German law.

For more information about our data practices, please review our Privacy Policy and Terms of Service.